Legal

Privacy Policy

How we protect your data and respect your privacy

1. Introduction

At Cloud9 Security ("Cloud9", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Register for an account or request a demo
  • Sign up for our newsletter
  • Contact us through our website
  • Participate in surveys or promotions

The personal information we collect may include:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Usage data and analytics
  • Communications with our team

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and fulfill demo requests
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Improve our website and services
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Applicable legal requirements

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Services

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last Updated: January 2025